About Our Products
Q: Will this cover fit my Rimowa luggage?
Our covers are custom-fit for specific Rimowa models and sizes. Please check the product page to confirm compatibility with your Rimowa model (e.g., Essential, Classic, Original, Hybrid) and size (Cabin, Check-In, Large, etc.).
Q: What material is the cover made of?
Our covers are made from ultra-thick, high-clarity transparent TPU material — durable, scratch-resistant, and designed to protect your Rimowa without hiding its design. The zipper uses genuine YKK — one of the world's most trusted zipper brands — ensuring smooth, long-lasting operation and a secure fit every time.
Q: What list colors are available?
We offer a wide range of colors that you can customize to match your Rimowa luggage. Available list colors include:
- Black
- White
- Grey
- Light Grey
- Brown
- Pink
- Fuchsia
- Maroon
- Red
- Orange
- Yellow
- Green
- Light Green
- Navy
Q: Will the cover scratch my Rimowa?
No. The inner lining is soft and smooth to prevent any scratching on your luggage surface.
Q: How do I clean the cover?
It is very easy to clean! Simply wipe the plastic surface using a microfiber cloth with a small amount of eucalyptus oil to restore its clarity and keep it looking fresh and clean.
Shipping & Delivery
Q: How long does shipping take?
All orders are processed within 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Estimated delivery times after dispatch:
- United States & Canada: 7–14 business days
- Europe: 7–14 business days
- Middle East: 7–14 business days
- Asia Pacific: 5–10 business days
- Other regions: 10–21 business days
Q: Do you ship worldwide?
Yes, we ship worldwide including the United States, Europe, Asia, and the Middle East. Shipping rates are calculated at checkout based on your location and order weight.
If checkout is not available in your country, please contact us via chat or email us at support@fixmeuniva.com and we will be happy to assist you with your order.
Q: Will I be charged customs or import duties?
International orders may be subject to customs duties and import taxes upon delivery. These charges are the buyer's responsibility and are not included in the product price or shipping cost. Duties and taxes are calculated at checkout based on your country's import regulations. We are not responsible for delays caused by customs clearance.
Orders & Returns
Q: Can I return or exchange my order?
We accept returns within 14 days of delivery. The item must be unused and in its original condition. Return shipping costs are the responsibility of the buyer. Please contact us to initiate a return.
Q: What if my cover arrives damaged or defective?
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date with photos of the issue. We will arrange a replacement or refund promptly.
Q: How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can track your shipment through our tracking page or the carrier's website.
Contact Us
Q: How can I contact you?
We are here to help! You can reach us through any of the following:
- 💬 Live Chat — Click the chat button on our website for the fastest response
- 📧 Email — support@fixmeuniva.com
We respond as quickly as possible to every inquiry.