About Our Products
Q: Will this cover fit my Rimowa luggage?
Our covers are custom-fit for selected Rimowa models and sizes. Check the product page to confirm compatibility with your suitcase before ordering.
Q: I have an older Rimowa model such as the Salsa or Topas. Will this cover work for it?
We currently offer covers for selected Rimowa Original, Essential, Classic, and Hybrid models. We do not currently offer covers for older discontinued models such as the Salsa or Topas.
Q: What material is the cover made of?
Our covers are made from clear 0.6 mm PVC and use a YKK zipper. The PVC is scratch-resistant, but the cover is not scratch-proof.
Q: What Trim Colors are available?
Trim Color options vary by product. Check the swatches on the product page for your selected Rimowa model and size; the options shown there are the available choices for that cover.
Q: Will the cover scratch my Rimowa?
The cover is designed to help protect your suitcase from surface scratches, but we cannot guarantee that scratching is impossible. Keep the suitcase and cover clean when fitting and using the cover.
Q: How do I clean the cover?
Wipe the cover with a microfiber cloth and a small amount of eucalyptus oil to clean it and restore its clarity.
Q: What if the cover does not fit the model and size in my order?
Under our Fitment Guarantee, if the cover we send does not fit the Rimowa model and size listed in your order, we will remake it at no extra cost. This guarantee applies when the model and size in your order match the suitcase. It does not cover a different model or size selected at checkout.
Orders & Delivery
Q: How long do production and delivery take?
Each cover is made to order. We hand-cut the PVC panels from model-specific patterns and machine-sew them. Production and quality checks take 3–5 business days, Monday to Friday. Orders then ship via DHL Express. After dispatch, estimated delivery for the United States, the European Union, and the United Kingdom is 7–14 business days. Estimates for other destinations vary and are not guaranteed.
Q: Do you ship worldwide?
Yes. We offer free worldwide shipping via DHL Express. If checkout is not available in your country, contact us at support@fixmeuniva.com and we will be happy to help.
Q: Will I be charged customs duties or import taxes?
Shipping is free, but import duties and taxes are not included in the price and are the buyer’s responsibility. Charges vary depending on your country’s customs rules.
Returns & Support
Q: Can I return or exchange my order?
All sales are final. We do not accept returns or exchanges. Because each cover is custom-made, please confirm your Rimowa model and size before ordering. If your cover arrives damaged, see the claim instructions below.
Q: What if my cover arrives damaged?
If your cover arrives damaged, contact us within 7 days of delivery. Please include clear photos and an unedited unboxing video showing the package sealed on arrival. If your claim is approved, we will send a replacement.
Q: How do I track my order?
Once your order has shipped, we will email you a tracking number. You can use it on our tracking page or the carrier’s website.
Contact Us
Q: How can I contact you?
Click the live chat button on our website or email support@fixmeuniva.com. We will respond as soon as possible.