About Our Products
Q: Will this cover fit my Rimowa luggage?
Our covers are custom-fit for specific Rimowa models and sizes. Please check the product page to confirm compatibility with your Rimowa model (e.g., Essential, Classic, Original, Hybrid) and size (Cabin, Check-In, Large, etc.).
Q: I have an older Rimowa model such as the Salsa or Topas — will this cover work for those?
No. At this time, our covers are only available for the current Rimowa lineup: Original, Essential, Classic, and Hybrid. We do not currently offer covers for older discontinued models such as the Salsa or Topas.
Q: What material is the cover made of?
Our covers are made from premium 0.6mm PVC material — durable, scratch-resistant, and designed to protect your Rimowa without hiding its design. The zipper uses a genuine YKK — one of the world's most trusted zipper brands — ensuring smooth, long-lasting operation and a secure fit every time.
Q: What list colors are available?
We offer a wide range of colors that you can customize to match your Rimowa luggage. Available list colors include:
- Black
- White
- Grey
- Light Grey
- Brown
- Pink
- Fuchsia
- Maroon
- Red
- Orange
- Yellow
- Green
- Light Green
- Navy
Q: Will the cover scratch my Rimowa?
No. The inner lining is soft and smooth to prevent any scratching on your luggage surface.
Q: How do I clean the cover?
It is very easy to clean! Simply wipe the plastic surface using a microfiber cloth with a small amount of eucalyptus oil to restore its clarity and keep it looking fresh and clean.
Shipping & Delivery
Q: How long does shipping take?
All orders are processed within 3 - 5 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Estimated delivery times after dispatch:
- United States & Canada: 7–14 business days
- Europe: 7–14 business days
- Middle East: 7–14 business days
- Asia Pacific: 5–10 business days
- Other regions: 10–21 business days
Q: Do you ship worldwide?
Yes, we ship worldwide including the United States, Europe, Asia, and the Middle East. If checkout is not available in your country, please contact us via chat or email us at support@fixmeuniva.com and we will be happy to assist you with your order.
Q: Will I be charged customs or import duties?
Shipping is free and already included in the price. Import duties and taxes are not included and are the buyer's responsibility. Charges may vary depending on your country's customs regulations.
Orders & Returns
Q: Can I return or exchange my order?
All sales are final. We do not accept returns or exchanges. Please ensure you select the correct Rimowa model and size before placing your order. If you are unsure, contact us before ordering — we are happy to help.
Q: What if my cover arrives damaged or defective?
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date with photos and your unboxing video as proof. We will arrange a replacement or refund promptly.
Q: How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can track your shipment through our tracking page or the carrier's website.
Contact Us
Q: How can I contact you?
We are here to help! You can reach us through any of the following:
- 💬 Live Chat — Click the chat button on our website for the fastest response
- 📧 Email — support@fixmeuniva.com
We respond as quickly as possible to every inquiry.