Widerrufsrecht

RETURN & REFUND POLICY

All Sales Are Final — Custom-Made Products

All our luggage covers are custom-fit and handmade to order, precision-engineered for specific Rimowa models. Because each product is made specifically for your order, we do not accept returns or exchanges for any reason, including incorrect model or size selection.

Please ensure you select the correct model before placing your order. If you are unsure, contact us at support@fixmeuniva.com before purchasing.

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Damages & Wrong Item Claims

We only accept claims if:
- The item arrives damaged or defective
- You receive the wrong item

To submit a claim, the following evidence is required:
- An unboxing video showing the package being opened from its original sealed condition
- Clear photos of the damaged or incorrect item and its packaging

Claims must be submitted within 7 days of delivery to support@fixmeuniva.com. Claims submitted without an unboxing video will not be eligible for review.

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Quality Assurance

All orders undergo a thorough quality control (QC) inspection before shipment to ensure they are in perfect condition.

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EU & International Customers

Our luggage covers are custom-made to your specifications and are therefore exempt from the EU 14-day cooling-off period under EU Directive 2011/83/EU (Article 16(c)), which excludes goods made to the consumer's specifications or clearly personalised.

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Contact

For any questions, contact us at support@fixmeuniva.com.